As many consultants know, often the quickest way to rescue a business is to look closely at the customers… and then say goodbye to some of them. Today, our experts discuss Good customers, bad customers:

Julie’s guests again this week:

• Ed Carr is creative director of Brand Group and has worked for brands ranging from global blue chips and large nationals, to some of the most successful SMEs and entrepreneurs in the South East. Behind all of Ed’s award-winning design is the understanding that he has the reponsibility to deliver to the bottom line.

• Ray Richards his a serial right-hand man to entrepreneurs! Until last year, he was chief operating officer for iCrossing and now acts in a consultancy role to both iCrossing and other companies.

From left: Ray Richards, Julie Stanford and Ed Carr

Business as Usual is produced in the studio by Louise Micklewright and the executive producer is Paul McCarthy.

 

 Series 5 - Show 6: Good customers, bad customers [37:00m]: Play Now | Play in Popup | Download

For more about Julie go to the Our Vision page, or read Julie’s blog

Unless you take the time to look closely at your products or services, you might never know whether they’re pleasing your customers… and pleasing your accountant. Our guests in the studio this week ask you, Are your products (or services) performing?

Joining Julie in the studio:

• Ed Carr is creative director of Brand Group and has worked for brands ranging from global blue chips and large nationals, to some of the most successful SMEs and entrepreneurs in the South East. Behind all of Ed’s award-winning design is the understanding that he has the reponsibility to deliver to the bottom line.
• Ray Richards is a serial right-hand man to entrepreneurs! Until last year, he was chief operating officer for iCrossing and now acts in a consultancy role to both iCrossing and other companies.

From left: Ray Richards, Julie Stanford and Ed Carr

Business as Usual is produced in the studio by Louise Micklewright and the executive producer is Paul McCarthy.

 

 Series 5 - Show 5: Are your products or services performing? [35:15m]: Play Now | Play in Popup | Download

For more about Julie go to the Our Vision page, or read Julie’s blog

Julie Stanford, MD of Essential Business, presents a weekly radio show, Business as Usual on RadioReverb 97.2FM, and www.radioreverb.com

In this edition of the show:

Following on from last week’s show about the problem of getting on top of the paperwork and processes in your business, this week Julie’s guests discuss the solutions and suggest tools and tips for Getting yourself organised.

Joining the show again this week:

• Susanne Barthelmes has spent more than 20 working years in a variety of business environments and organisations, both public and private sector. For many years she worked in international arts and event management, focusing on business and project development and administration. Her company All Sorted! Consulting helps people with all forms of business and office organisation.
• Curtis James trains people in Getting Things Done, helping them to free their minds for the more creative and interesting things in life. He does this through his business People Who Do, both at regular workshops and at clients’ offices on a one-to-one basis.
• Joanne Munro is a freelance PA with an events background and a keen interest in social media. She has her own company, Munro PA Services, offering services to entrepreneurs, small businesses, consultants and freelancers.

Business as Usual is produced in the studio by Louise Micklewright and the executive producer is Paul McCarthy.

 

 Series 3 - Show 6: Getting yourself organised - Part 2: Play Now | Play in Popup | Download

For more about Julie go to the Our Vision page, or read Julie’s blog

As a business owner you have always to be on top of your game, but if you’re drowning in paperwork, putting off answering a growing list of emails, or constantly ‘firefighting’, then today’s topic is perfect for you. This week’s guests talk about Getting yourself organised.

Joining Julie this week:

• Joanne Munro is a freelance PA with an events background and a keen interest in social media. She has her own company, Munro PA Services, offering services to entrepreneurs, small businesses, consultants and freelancers.
• Susanne Barthelmes has spent more than 20 working years in a variety of business environments and organisations, both public and private sector. For many years she worked in international arts and event management, focusing on business and project development and administration. Her company All Sorted! Consulting helps people with all forms of business and office organisation.
• Curtis James trains people in Getting Things Done, helping them to free their minds for the more creative and interesting things in life. He does this through his business People Who Do, both at regular workshops and at clients’ offices on a one-to-one basis.

Business as Usual is produced in the studio by Louise Micklewright and the executive producer is Paul McCarthy.

 

 Series 3 - Show 5: Getting yourself organised: Play Now | Play in Popup | Download

For more about Julie go to the Our Vision page, or read Julie’s blog